FAQ
ads13 — answers to all your questions about identity verification, deposits,
account management and VIP
Whether you are new to ads13 or an experienced player — on this page you will find detailed answers to the most frequently asked questions about KYC verification, depositing with bKash and Nagad, account management, and the VIP cashback program. Use the table of contents below to go to a specific topic.
21+
Table of Contents
Identity Verification (KYC)
5 questions
Deposits
5 questions
Member Account
5 questions
VIP and Cashback
6 questions
01
KYC
Identity Verification (KYC)
Identity verification is mandatory at ads13 to make withdrawals or carry out large transactions. The questions below will help you understand the full process.
The main purpose of identity verification is to ensure account security and maintain transparency in financial transactions. ads13 wants to confirm that every account belongs to a real person — to prevent misuse or unauthorised access. KYC is also an important part of the responsible gaming policy, as it ensures the age requirement (21+) is being met. Once verified, future transactions are processed faster.
The National ID card (NID) is most commonly used for identity verification at ads13. A valid passport or driving licence is also accepted. All four corners of the document must be clearly visible, the text must be readable, and the image quality must be good. Expired documents are not accepted.
Yes, the name registered on your ads13 account must exactly match the name on your bKash, Nagad or Rocket account. If the names do not match, your withdrawal request may be rejected. Make sure you enter the correct name at registration — to change it later you will need to contact support, and additional verification may be required.
ads13 stores all personal information through encrypted SSL connections. KYC documents are used only for the purpose of account verification and are not shared with third parties. To learn more about data protection, please read the privacy policy.
The reason for a rejected verification is usually communicated by email — for example: blurry image, name mismatch, or expired document. You can correct the issue and resubmit your document. If you have any trouble, contact ads13's 24/7 live chat support in Bengali — the team will resolve it quickly.
02
Deposit
Rules for making a deposit
bKash, Nagad and Rocket — you can make fast deposits at ads13 using all popular mobile banking methods. Details about deposit amounts, methods and charges are given below.
The minimum deposit amount at ads13 is ৳500. This applies to all three methods — bKash, Nagad and Rocket. To play in any section, whether slots or cricket betting, you must deposit at least ৳500 for your first deposit. This minimum amount also applies to the welcome bonus and weekly promotions.
Log in to ads13, go to the deposit section and select bKash. Send the amount to the designated number and submit the transaction ID. After the transaction is complete, the money is usually added to your account within a few minutes. Make sure the bKash number is the registered number on your ads13 account.
Yes, at ads13 you can deposit money using Nagad and Rocket in addition to bKash. Rocket is Dutch-Bangla Bank's mobile wallet. The minimum deposit for all three methods is ৳500 and the process is the same — just send to the correct number and submit the transaction ID.
ads13 does not impose any platform charge on deposits. However, your mobile wallet provider (bKash, Nagad or Rocket) may deduct a service charge according to their own transaction rules — this depends entirely on the provider's policy. It is a good idea to check the charges in your wallet app before making a deposit.
Occasionally, deposits may take a little time to reflect due to network delays. Wait 10–15 minutes. If it still has not appeared, contact ads13's 24/7 live chat or email support with the transaction ID and a screenshot of the transfer. The team will resolve the matter promptly.
03
Account
Managing your Member Account
Username, password, updating personal information — find answers to all questions about your member account below.
No. Under ads13's rules, only one account is allowed per person. Attempting to open multiple accounts using the same device, mobile number or ID document may result in all accounts being cancelled and their balances forfeited. See the terms and conditions for details.
At ads13, usernames must generally consist of letters and numbers, with limited special characters. Passwords should be at least 8 characters long — create a strong password combining uppercase letters, lowercase letters and numbers. Specific instructions are provided in the form at the time of registration.
Click the "Forgot password?" link on the ads13 login page. An OTP will be sent to your registered email or mobile number. Verify the OTP and set a new password. The entire process is completed within a few minutes. If you do not receive the OTP, check your spam folder or contact support.
Yes, but you will need to contact the ads13 support team to change personal information. For security reasons, your identity may need to be verified again. Contact live chat to request the change — the team will assist you step by step. When changing your mobile number, make sure the new number matches your wallet.
ads13 offers the option to temporarily suspend an account as part of responsible gaming. Contact the support team about this — they will assist as needed. To learn more about the responsible gaming policy, visit the responsible gaming page.
04
VIP
VIP and Weekly Cashback
ads13's VIP program has five levels — from Bronze to Diamond. Each level comes with weekly cashback and special benefits. Learn more from the questions below.
ads13 has five VIP levels in total: Bronze — up to 0.2% weekly cashback; Silver — 0.4%; Gold — 0.6%; Platinum — 0.8%; Diamond — 1.0%. Each level offers more benefits compared to the level below. Visit the ads13 VIP page for details.
Weekly cashback is calculated based on net losses for the week (total losses minus total winnings). Example: if a Gold member has a net loss of ৳20,000 in a week, they will receive ৳20,000 × 0.6% = ৳120 cashback. If there is no loss in a week, cashback does not apply. Cashback is usually added to the account at the end of the week.
VIP levels at ads13 are upgraded through regular play and active participation. Being more active in any section — slots, live casino or sports betting — increases the chances of moving up faster. Contact the support team directly for specific turnover information.
Higher VIP levels offer a higher rate of weekly cashback as well as special promotional offers, priority support and personalised offers. At the Diamond level, ads13 gives up to 1.0% cashback. VIP members may also get early access to selected promotions.
The conditions for using VIP cashback after it is added to your account are detailed on the support page or promotions page. Generally, cashback is added to the account balance and can be used in any game. Ask on live chat for the specific terms.
If you remain inactive for a long time, your VIP level may be reviewed. Continuing to play regularly makes it easier to maintain the level you have achieved. Contact the ads13 support team about the specific inactivity period or review criteria — they can inform you of your current level status.
If you did not find an answer, contact support directly
If you have a question beyond the ones above, the ads13 support team is available seven days a week, twenty-four hours a day. Contact us in Bengali or English — whichever is easier for you.
Live Chat — start a chat directly from any page on the site; you will usually get a response within a few minutes
Email Support — for detailed issues, write to us at: [email protected]
All communication takes place over SSL-secured connections — your information is completely safe.