ads13 Privacy Policy
Your personal information matters to us. This policy explains how ads13 collects your data, what it is used for, and how it is kept secure.
Introduction and Scope
Table of Contents
This privacy policy applies to all services on the ads13 platform, including the website and mobile application. "We", "us" and "ads13" refer to the entity operating this platform, and "you" refers to every member or visitor using these services.
By creating an account on ads13 or continuing to use our services, you are considered to have accepted the terms of this privacy policy. Our Terms and Conditions serve as a complementary document to this policy, and both should be read together.
We reserve the right to amend this policy at any time. If significant changes are made, you will be notified via your registered email address or through a notice on the platform. Continued use of the services after any changes will be taken as acceptance of the revised policy.
Data Collection
ads13 collects only the information necessary to provide a safe and proper service. The types of data collected and how they are collected are described below.
2.1 Information Provided at Registration
The following information you provide when creating an account is collected:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form — never readable in plain text)
- Preferred currency and language
2.2 Identity Verification (KYC) Information
During the account verification process, details and images of a national ID card, passport or driving licence may be requested. This information is used solely to confirm identity and is not used for any other commercial purpose.
2.3 Transaction-Related Information
Details of every deposit, withdrawal and betting activity are logged automatically. For transactions made via bKash, Nagad and Rocket, only the minimum necessary information is exchanged with the relevant mobile financial service provider.
2.4 Automatically Collected Information
When you use ads13, technical data is collected automatically:
- IP address and location (at country or region level)
- Device type, operating system and browser version
- Page browsing on the platform and session duration
- Referral source (how you arrived at the site)
Use of Data
Collected data is used for specific and legitimate purposes. ads13 never uses your information for irrelevant or unauthorised activities.
3.1 Service Operation and Improvement
- Account creation, verification and management
- Processing deposits and withdrawals
- Carrying out betting and gaming activities
- Providing bonuses, promotions and VIP benefits
- Testing and improving platform functionality
3.2 Security and Fraud Prevention
Data is analysed to detect unusual activity such as suspicious transactions or the creation of multiple accounts. This is essential to protect the interests of all members.
3.3 Customer Support
When providing 24/7 live chat and email support, it is necessary to view your account information. Support representatives can only access the information needed to resolve your issue.
3.4 Legal Obligations
Information may be retained and provided when required by law or upon a lawful instruction from an appropriate authority. In such cases we follow a minimum necessary disclosure policy.
3.5 Communications and Notifications
Important account notifications, security alerts and promotional updates may be sent to your registered email or mobile number. You have the right to opt out of promotional messages.
Data Disclosure and Transfer
ads13 does not sell your personal data to third parties. However, data may be shared in a limited way in certain circumstances.
4.1 Service Provider Partners
We work with trusted third parties for payment processing, identity verification, game operation and technical infrastructure. These organisations may only access the data required for their specific task and are bound by strict confidentiality agreements.
4.2 Game and Technology Providers
Game providers including Evolution, Pragmatic Play Live and Spribe process session data and gameplay information. This data is used to ensure game fairness and prevent technical errors.
4.3 Legal Obligations
Information may be provided for legal purposes in cases involving a court order, a lawful request from a government authority, or a serious fraud investigation. In such cases, we will endeavour to notify you in advance where possible, unless prohibited by law.
Data Security
ads13 follows industry-standard technology and practices to protect your data.
5.1 Encryption and Transmission Security
All data exchanged between the platform and your browser or app is transmitted via SSL/TLS encryption. Passwords and sensitive data are stored in the database in hashed and encrypted form.
5.2 Access Control
Only authorised staff may access your data for specific tasks. All access is logged and regularly audited.
5.3 Security Reviews
System security is tested on a regular basis. Automated systems are in place to detect suspicious activity.
5.4 Response to Data Breaches
If a data breach occurs, affected members will be notified as quickly as possible. Immediate protective measures will be taken and every effort will be made to minimise harm.
Cookie Policy
ads13 uses cookies and similar tracking technologies to run the platform effectively.
6.1 Essential Cookies
These cookies are required to maintain login sessions, manage security tokens and handle load balancing. Without them, the platform will not function properly.
6.2 Functionality Cookies
These cookies are used to remember your language selection, preferred game categories and interface settings. They make your experience more convenient.
6.3 Analytics Cookies
Anonymous analytics data is collected to understand which parts of the platform are used most and where technical issues occur. This data helps improve the service.
6.4 Cookie Controls
Cookies can be blocked or deleted from your browser settings. However, disabling essential cookies may prevent some features, including login, from working.
Data Retention
Your data is not kept beyond what is necessary. Retention periods depend on the type of data and legal requirements.
7.1 Data for Active Accounts
While your account is active, registration information, verification documents and transaction history are retained. This data is needed to provide the service and resolve disputes.
7.2 After Account Closure
Even after an account is closed, certain data must be kept for a defined period to meet legal obligations and resolve any financial disputes. Once that period ends, the data is securely deleted or anonymised.
7.3 Technical Logs
System logs and session data are generally kept for a limited period and then deleted automatically.
Your Rights
ads13 believes users should have clear rights over their own data. Your main rights are described below.
8.1 Right to Access
You can find out at any time what data ads13 holds about you. This information can be requested via account settings or through the support team.
8.2 Right to Rectification
If your account contains incorrect or outdated information, you can request a correction. Accurate information will be updated after identity verification.
8.3 Right to Erasure
You can request that your data be deleted when closing your account. However, some data may need to be retained for a defined period due to legal obligations.
8.4 Right to Data Portability
You can request your transaction history and account data in a structured format.
8.5 Right to Opt Out of Promotional Communications
Promotional emails and messages can be stopped at any time via account settings or by notifying the support team. However, essential account notifications cannot be turned off.
You can find more details on managing your account, setting limits and taking a break in the ads13 Responsible Gaming section.
Minor Protection
All ads13 services are exclusively for persons aged 21 and above. The platform does not intentionally collect data from any minor.
Age is verified at the time of registration. If evidence is found that a member registered with a false age, that account will be closed immediately and the associated data will be securely deleted.
If you suspect that a minor is using the platform, notify our support team immediately. We will take the necessary steps promptly.
Contact and Complaints
For any privacy-related questions, requests or complaints, our support team is available 24/7 in Bengali and English.
10.1 Support Channels
- Live Chat: Use the platform's live chat for 24/7 instant support
- Email: [email protected]
10.2 Complaint Resolution Process
Any privacy-related complaint received is reviewed promptly. Each complaint is assigned a reference number and updates on the resolution are provided.
10.3 How to Request Your Information
To view, correct, or delete your personal information, email us from your registered email address. We will respond as soon as possible after verifying your identity.
To learn more about ads13, visit our About Us page, which has detailed information about the platform's goals and values. For answers to common questions, you can check our FAQ section.
This privacy policy was last updated in January 2025. If you need a previous version, please contact the support team.